Careers at Lingraphica

At Lingraphica, we make speech-generating devices and therapy software for adults with aphasia, the loss of language usually from a stroke. We’re a mission-driven company that combines technology, research-proven methods and a human touch to bring hope to the more than two million people in the US with aphasia. Our work improves people’s lives and we welcome the addition of a like-minded team member.

Please submit with your resume, a non-generic cover letter highlighting your qualifications and desire to work for Lingraphica. Please specify your salary requirements. Submissions that do not include a cover letter will not be considered.

Objective:

The Medical Reimbursement Specialist is accountable for performing collecting follow-up functions for Medicare, State Medicaids, and Commercial Insurances. The primary goal for this position is to ensure that all Collections functions are performed on time, accurately and in adherence to Lingraphica’s processes and procedures.

Essential Duties & Responsibilities:

• Initiate calls to customers and insurance companies by phone or mail to collect payments and settle accounts.
• Follow-up on accounts, update and maintains accurate financial records
• Identify and correct errors
• Appeal claims
• Protect patient confidentiality, according to HIPAA guidelines
• Build and maintain relationships with payor representatives

 

Other Duties and Responsibilities

• Maintain patient files
• Investigate complaints
• Respond to customer questions

 

Skills, Competencies, and Experience:

• Strong knowledge of claim and benefit requirements for Medicare, Medicaid, HMO, PPO and/or third-party payors.
• Work with clients in a respectful empathetic manner, be an effective listener
• Anticipate issues, research and implement creative solutions.
• Calculate figures and amounts correctly, such as interest and percentages.
• Be proficient with Microsoft Office
• Negotiate with payors

 

Education and Certifications:

Required:

• 3-5 years of hands-on experience in a collections role within a DME or health care, related field required.

 

Preferred:

• Associate Degree, or some college coursework.
• Proficiency with a billing system, such as Brightree, CareTend or CPR+

Job Type: Full-time

Location: Princeton, NJ

External Job Title: Health Insurance Coordinator

Internal Job Title: Funding Coordinator

Reports to: Funding & Eligibility Manager

The Funding Coordinator is on the Funding and Eligibility team within the Inside Sales team. They are responsible for identifying funding options for our patients and determining the requirements for a speech device trial. The ideal candidate is compassionate, perceptive, detail-oriented, and meticulous in their work. The Funding Coordinator works with patients who have speech disabilities, their caregivers and their clinician, so effective and versatile communication skills are essential.

Essential Duties & Responsibilities:

• Acquires insurance benefit coverage via phone or online portal.
• Interprets benefit coverage information to determine anticipated costs for patients.
• Uses discernment and judgement to verify quality of information provided by insurance companies.
• Determines device trial funding options based on patient’s insurance coverage.
• Clearly communicates funding options to designated individuals, such as: Patients with Aphasia, Caregivers, Speech Language Pathologists, Clinical Consultants and/or Client Advocates.
• Maintains accurate and complete documentation of all inquiries.
• Proactively communicates with team members regarding identified potential issues and concerns.
• Maintains patient records according to HIPAA and Medicare guidelines.
• Tracks and trends issues to aid team in resolution and prevention of repeat problems.
• Completes all administrative functions, such as data entry, associated with sales activities in a timely manner.
• Identifies and escalates priority issues and proactively follows up on tasks.
• Performs other duties and special projects as assigned.

 

Skills, Competencies and Experience:

• A minimum of one to two years’ experience in customer service or administration (preferred)
• Identifies with core company values: Action, Empowerment, Improvement and Integrity
• Compassion for clients with disabilities and investment in providing them the best results
• Comfort/willingness to communicate with clients with speech disabilities
• Attention to detail, ability to keep track of many possible circumstances and outcomes
• Respond to questions from clients with patience and understanding
• Steadily and consistently perform routine activities
• Gather information and assess risk before making decisions
• Use a deliberate, methodical approach to solving problems
• Feel comfortable making decisions with limited information
• Excellent customer service skills and professionalism
• Exhibits strong critical thinking and problem-solving skills through both verbal and written communications
• Ability to effectively handle multiple and shifting priorities
• Ability to take on new challenges and work outside of one’s comfort zone
• Ability to resolve issues from customers in a professional and timely manner
• Possess a sense of urgency and willingness to go above and beyond to complete tasks

 

Education, Certifications, Trainings

Associates or bachelor’s degree – Preferred

At least 1-2 years’ customer service and/or administrative experience – Preferred

Intermediate to Fluent speaking/writing ability in Spanish – Strongly Preferred

Job Type: Full-time

Location: Princeton, NJ or Remote

We are willing to train the right candidate!