How to Update Your Assistive Communication Device

Periodically, we update your device’s software in order to continue improving the system and provide you with the best features we have available. We recommend checking for a device update every 2-3 months.

To start, make sure your device is connected to Wifi.  Then follow these steps:

1. Touch the orange Menu icon in the top right corner.

2. Touch Update.

If you receive a message that says, “No new updates found,” this means the program is updated to the latest version possible on your device.


If you receive a message that says, “New Update Found,” press the green check mark to download the update.


  1. We haven’t used the service lately and it won’t turn on. It’s been charging for 48 hours and still is dead. Where do I take it locally (Seattle Washington) to get it checked out or the battery replaced?

  2. When I do the update it downloads then i get a windowtgat says ….for yoyr security your phone is not to install unknown appsfrom this source …..what shall i do ? Thankyou

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